Shipping policy

All orders are processed and shipped Monday through Thursday from 9.00am - 6.00pm, and Friday from 9.00am - 1.00pm. All orders placed after 1.00pm on Friday EST will be processed the following week. Please allow 3 - 5 business days for your order to be processed and shipped. Certain items can have up to a two week turnaround, you will be notified if applicable.

Return Policy

Please email hebbymetaljewelry@gmail.com for all returns and exchanges in order to receive a Return Authorization number. Please title the subject of your email either “Return” or “Exchange” followed by your order number.

Please note that all returns or exchanges sent to Pamela Love without a Return Authorization number will be shipped back to the sender.

We reserve the right to deny unreasonable repairs, returns, and exchanges.

Customer is responsible for all return shipping charges unless the item is damaged or we made a mistake.

Repairs

For all repair inquiries, please email hebbymetaljewelry@gmail.com. Please include your name, description, photo of the damage, and proof of purchase. If we are able to repair your piece, we will issue you an Repair Authorization number and shipping instructions. Repairs take 4-6 weeks to complete.

All repairs are subject to shipping charges.

We reserve the right to deny unreasonable repairs, returns, and exchanges.

Jewelry Care

GOLD | Mix a small amount of mild dish detergent with warm water in a bowl. Put the jewelry into the bowl and let sit for a few minutes. Use a soft toothbrush (like a baby tooth brush) to gently scrub the jewelry. Remove item from soapy water, rinse it and dry thoroughly with a soft polishing cloth. 

You can also use a polishing cloth for extra shine and to remove any tarnish. (Sometimes 14k gold can tarnish a bit - particularly on earrings and the inside of rings - depending on your skin chemistry, but it is a very easy fix.)

SILVER | Silver tarnishes quite quickly when it comes into contact with oxygen or sulfur. Happily, the best measure to prevent this is wearing your silver jewelry often. The oils in your skin help prevent tarnish. (This varies depending on your own body chemistry.)

When storing your silver jewelry, use an airtight plastic bag (like a Ziploc) and if you can, put in a piece of chalk or a silica gel (the little packets in new shoes) - these will help prevent tarnish while you are not wearing your silver.

If your silver is tarnished the best way to clean it is with a jewelry polishing cloth.

There are also many viable home remedies for cleaning silver online. Just remember that silver is very soft so use something like a very soft baby toothbrush to avoid scratching.

OPALS + TURQUOISE | are relatively delicate stones, which require some special care to keep them happy. They are fairly soft (they are a 5.5 - 6.5 on the Mohs hardness scale, while diamonds are a 10). They are also high in water content and porous, which causes them to be very sensitive to changes in climate, temperature, and humidity. 

The best way to care for your opals is with some mindful preventative measures. Don't wear your opal jewelry in extreme temperatures (like, really extreme), during physical activities, and also, avoid contact with soap, water, and household cleaners. Set your opals down gently when you remove them.